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Welcome to the world of Swoop Airlines! We understand that sometimes plans change and flights need to be canceled. In this blog post, we will guide you through Swoop Airlines cancellation policy to ensure a smooth and hassle-free experience.

Before You Cancel: Important Considerations
Before diving into the cancellation process, let's take a moment to understand a few crucial aspects of Swoop Airlines' cancellation policy.

1. Cancellation Fees: Swoop Airlines follows a tiered cancellation fee structure, meaning that the amount you'll be charged for canceling your flight depends on when you cancel. Make sure to familiarize yourself with these fees to avoid any surprises.

2. Refund Eligibility: Whether you're eligible for a refund depends on your ticket type, the timing of your cancellation, and certain other factors. We'll cover more on this topic in the next section.

3. Booking Flexibility: Swoop Airlines offers different fare options, each with its own level of flexibility. It's important to understand the specific conditions and limitations associated with your fare type.

Swoop Airlines Refund Policy
Now, let's delve into the details of Swoop Airlines' refund policy. Make sure to read this section carefully to gain clarity on whether you're eligible for a refund and what steps you need to take to initiate the refund process.

Refund Eligibility Criteria
Swoop Airlines' refund eligibility criteria depend on various factors, including the ticket type, time of cancellation, reason for cancellation, and any add-ons or services purchased. Here are some common scenarios and their refund eligibility:

If you have a Basic Fare ticket and cancel within 24 hours of booking, you may be eligible for a full refund. However, if you cancel after 24 hours, no refund will be provided.
For all other fare types, including Economy, Flex, and Premium, the general rule is that no refund will be issued. However, specific cases, such as medical emergencies or bereavement, may be considered for refunds on a case-by-case basis.
Refunds for canceled flights due to reasons within Swoop Airlines' control, such as operational issues or schedule changes, will be provided to all passengers affected by the cancellation.

Please note that Swoop Airlines may require supporting documentation (such as medical certificates or death certificates) to process refund requests for certain eligible scenarios. Make sure to familiarize yourself with the specific requirements related to your cancellation reason.

How to Initiate a Refund Request
If you meet the refund eligibility criteria, you can initiate a refund request by following these simple steps:

Visit the Swoop Airlines website and navigate to the "Manage My Bookings" section.
Log in to your account using your booking confirmation number and last name.
Select the flight you wish to cancel and initiate the refund process.
Follow the on-screen instructions to submit your refund request.

Once your refund request is submitted, it will be reviewed by Swoop Airlines' customer service team. The processing time for refunds can vary, so make sure to keep an eye on your email for updates regarding the status of your request.

Swoop Air Cancellation Policy
Now that we have covered the refund policy, let's discuss Swoop Airlines' cancellation policy in more detail. Understanding the cancellation process will help you navigate any changes to your travel plans with ease.

Cancellation Fees
As mentioned earlier, Swoop Airlines follows a tiered cancellation fee structure. The amount you'll be charged for canceling your flight depends on when you cancel. Here's an overview of the cancellation fees associated with different cancellation timeframes:

If you cancel your flight within 24 hours of booking, you may be eligible for a fee waiver.
If you cancel your flight more than 24 hours before the scheduled departure time, a fee will apply. The specific fee amount varies depending on your ticket type.
If you cancel your flight within 24 hours of the scheduled departure time or if you fail to check in for your flight, you will not be eligible for any refund.

We recommend reviewing the exact cancellation fees associated with your fare type to avoid any surprises. These fees are typically outlined during the booking process and can also be found in the terms and conditions of your ticket.

Modifying or Changing Your Booking
Sometimes, instead of canceling your flight entirely, you may wish to modify or change your booking. Swoop Airlines understands that plans can shift, and it provides passengers with flexible options to accommodate such changes. Here's what you need to know:

If you have a Basic Fare ticket, you will not be able to make any modifications or changes to your booking.
Passengers with Econo, Flex, or Premium tickets have the ability to make changes or modifications to their bookings, subject to any applicable fees and fare differences.
Swoop Airlines allows passengers to change their flight dates, times, and destinations, depending on availability and fare rules.

If you decide to make changes to your booking, remember to consider any fees and fare differences that may apply. We always recommend reviewing the terms and conditions associated with your fare type for a complete understanding of the modification policy.

Conclusion
Travel plans can be unpredictable, and Swoop Airlines understands that. By adhering to their cancellation and refund policy, you can navigate any changes to your travel itinerary smoothly. Remember to familiarize yourself with the specific terms and conditions associated with your fare type to ensure a hassle-free experience.

If you have any further questions or require assistance, we recommend reaching out to Swoop Airlines' customer service team. They are dedicated to providing the support you need and are always ready to assist you.