United Airlines, renowned for its exceptional domestic and international flight services, ensures that all passengers, including those with mobility challenges, receive the necessary assistance. If you or someone you are traveling with requires wheelchair assistance on United Airlines, this guide will provide you with all the essential information on how to request and access this service.
Requesting United Airlines Wheelchair Assistance
1. Via Customer Service
United Airlines offers wheelchair assistance to passengers who have difficulty walking. Here’s how you can request it:
Visit the Airline's Website: Navigate to United Airlines' official website.
Contact Option: Locate the contact section on the website.
Phone Number: Call United Airlines customer service at 900-813-996.
IVR Options: Follow the IVR prompts:
Press 2 for language selection.
Press 9 to request a wheelchair.
Alternatively, press 4 to speak with an agent for any additional questions.
It is advisable to request wheelchair assistance at least one day in advance to ensure timely arrangements.
2. At the Airport
If you need immediate assistance at the airport, approach United Airlines’ staff at the check-in counter or gate. They will provide you with a wheelchair and assist you throughout the boarding process.
United Airlines Wheelchair Policy
United Airlines provides comprehensive assistance to passengers requiring wheelchair support. Here are the key aspects of their wheelchair policy:
No Charges: United Airlines does not charge passengers for wheelchair services. This service is provided free of cost to ensure all travelers have a comfortable experience.
Advance Reservation: While not mandatory, it is recommended to reserve a wheelchair in advance when booking your flight with United Airlines. This ensures smoother coordination and availability upon arrival at the airport.
Onboard Wheelchair Storage: Passengers can bring folding wheelchairs onboard and store them in designated spaces. Pre-boarding passengers have priority for storing their folding wheelchairs.
Cargo Section Transportation: Manual wheelchairs can be checked in at the ticket counter or gate for transport in the cargo hold. Passengers should provide necessary information about their wheelchair to ensure safe handling and transport.
How to Reserve a Wheelchair When Booking a United Flight
To request a wheelchair when booking your flight with United Airlines, follow these steps:
Online Form: Visit the United Airlines official website.
Contact Page: Navigate to the "contact" section.
Request Form: Scroll down to find the "make a request" option.
Email: Alternatively, you can request a wheelchair via email. Use the airline’s official email address, which can be found on their website under the contact icon.
Completing the wheelchair request form or sending an email ensures that United Airlines receives your request promptly. This proactive approach enhances the airline’s ability to provide timely assistance.
Contacting United Airlines for Wheelchair Assistance
If you encounter any issues or need immediate assistance regarding wheelchair services while at the airport, United Airlines provides customer support options:
Chat Option: Access the "chat with us" feature available on the airline’s website under the contact section. This allows you to communicate directly with United Airlines representatives to address any concerns or requests promptly.
Conclusion
United Airlines is committed to ensuring that all passengers receive the necessary assistance, including those requiring wheelchair support. By understanding how to request wheelchair assistance through customer service, at the airport, and via online channels, you can ensure a smooth and comfortable travel experience with United Airlines. Remember to plan ahead and communicate your needs clearly to enjoy hassle-free travel with one of the world’s leading airlines. For further details or specific inquiries about wheelchair policies and services, visit United Airlines’ official website or contact their customer service directly. Safe travels.
